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Engineering

 
 
Date: 5/18/2013 10:57:31 AM
* Denotes Mandatory

Techmetals - Customer Satisfaction Survey

 

To help us serve you better, please take a few minutes to answer the following questions.
In appreciation of your time, we’ll send you an
TECHMETALS Ball Cap.

Where applicable, please give your responses on a 5-point scale as described below, with 1 being Poor and 5 being Excellent.

  1. 5 = Excellent
    (Consistently exceeds expectations)
  2. 4 = Very Good
    (Frequently exceeds expectations)
  3. 3 = Good
    (Regularly meets expectations)
  4. 2 = Below Average
    (Needs improvement to meet expectations on a regular basis)
  5. 1 = Poor
    (Consistently fails to meet expectations)
  6. N/A = Not applicable
    (Not enough interaction exists)
Why do you purchase from TECHMETALS? (Note: Choose Most Important Factor, Check One Only)
Please rank from 1 to 5 in order of importance
(5 being most important)
QUALITY

POOR EXCELLENT

Easy access to TECHMETALS personnel regarding quality issues.
Quality-related issues are resolved in a timely and satisfactory manner.
Quality of our products compares favorably with other Metal Finishing sources.
DELIVERY

POOREXCELLENT

On-time delivery.
Rush orders completed in 24 hours
Flexible in complying with your schedule changes.
Favorable lead times compared with those of other Metal Finishing sources.
SERVICE

POOREXCELLENT

Easy to reach our customer service staff.
Your service requirements are resolved in a timely and satisfactory manner.
Our responsiveness in handling your emergencies.
We notify you in advance when unable to meet your delivery requirement.
Orders are filled correctly.
Documents (e.g., certifications, invoices) are accurate.
SALES & MARKETING

POOREXCELLENT

Our responsiveness in providing you with price proposals (RFQ’s).
We’re calling on you as often as you would like.
Our pricing is competitive.
Our product data sheets, Web site and other information resources are
fulfilling your needs for product knowledge.
TECHNICAL ASSISTANCE

POOREXCELLENT

Ability to help you determine your specific needs.
Accuracy of plating thickness relative to specifications.
Ability to provide tech. support to you or your end cust. before and after order is complete.

Thank you for taking the time to complete our Customer Satisfaction Survey.

To receive your complimentary ball cap in appreciation of your assistance,
please complete the contact information below.

 
Contact Name *
Contact Title:
Customer Name: *
Phone: *
Email: *
Feedback:

P.O. Box 1266 - Dayton, OH 45401-1266 PHONE: 937-253-5311 - FAX: 937-253-5096 info@techmetals.com  
Techmetals, Inc. Terms & Conditions of Sale             Techmetals, Inc. Terms & Conditions of Purchases
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